YEAR
2015 - 2018
TYPE
Product Design
Product Strategy
Complex System Design
B2C and B2B2C
TOOLS
Sketch
Zeplin
InVision
Abstract
GDrive Suite
SUMMARY
An all-in-one, family-focused smart home monitoring solution that enhances the safety, autonomy, and connectivity of older adults. It uses wireless smart home devices, digital applications, and data analytics to provide timely insights for critical decision-making and support a sense of community among users, their families and caregivers.
Key Features
Remote Monitoring
Enables real-time remote tracking of health metrics and alerts for timely interventions.
Real-Time Alerts
Cloud-connected IoT sensors can detect falls, alert caregivers and minimize response time.
Smart Home Integration
Integrates with home devices and digital applications to enhance safety and provide convenience.
Data Analytics
Utilizes data for predictive analytics to improve personalized health and wellness services.
"Internet-of-Things" for our
Older Generation
An efficient and non-intrusive response system was essential for families and caregivers to promptly address emergencies and regulate risks for their older adults.
Drawing from our experience with Silverline (a mobile app for the elderly), we laid the groundwork for ConnectedLife, by recognizing a market need to support Singapore's aging population.
Extensive testing and collaborations with Housing & Development Board of Singapore (HDB) and Starhub, a leading local telecom company, led us to revamp Silverline into a more holistic solution tailored to older adults and their caregivers' needs.
Role
I joined in 2015 during Silverline's hackathon days and have since led and shaped the design and research for ConnectedLife's evolution and product offerings. Recognised for my contributions, I was promoted from Interaction Designer to Senior Designer during the period I worked there.
This earlier career foundation shaped my systems thinking approach which shows in my more recent work.
Problem Statement
How do we support a more autonomous and independent living to address the needs of a fast-growing aging population?
We identified 2 distinct end-users:
- Older Adults (Baby Boomers & Gen X)
- their Families / Caregivers / Nursing Homes
User research highlighted challenges faced by older adults living independently. Recognizing caregivers' need for timely updates, we developed a digital monitoring system to address this gap.
User Interviews and
Heuristic Evaluations
Competitor Benchmarking and Market Analysis
Persona Maps, User and
Process Flow Mapping
Usability Tests, Pilot Studies, and Clinical Trials
Low - High Fidelity
Experience Design
Iterative Design and
Development Testing
Our cloud-based sensor architecture enabled a scalable, flexible, and accessible service. This cost-effective solution supported independent living through:
- a mobile app and sensor dashboard connecting older adults and caregivers
- a smart home sensor system for monitoring temperature, motion, and environment
- 24/7 emergency call center
- Insurance coverage in partnership with Singlife
DEFINING THE PRODUCT
Mobile App for iOS and Android
Redesign the mobile app's core features, functionalities, and new information architecture to accommodated dual logins.
Sensor Dashboard and Monthly Reports
Design a user-friendly dashboard to contextualize and visually present data gathered from sensors and the mobile app.
Smart Home Sensors and Wearables
Design interfaces for wearables. Address and resolve edge-cases arising from system/environmental malfunctions through process flow analysis.
Branding, Visuals and Marketing
Create collaterals involving branding designs, a company website, data visualizations of monthly reports, EDMs, tutorial PDFS, and more.
KEY DELIVERABLE
The project involved redesigning a senior-friendly mobile app into a comprehensive solution for both older adults and their caregivers.
The iOS/Android app underwent significant updates to enhance accessibility and usability, including a preference for dark theme, larger buttons, and simplified functions. These changes were informed by extensive user testing during pilot trials.
I was very involved with the end-to-end product delivery. This included product testing, design strategy, competitor benchmarking, user interviews and usability testing, user and task flow creation, constant reiterations from wireframing to high-fidelity UI design, prototyping and developer handoff.
Designing complex features and flows for onboarding, emergency protocols, and device pairing were one of the many challenging but rewarding tasks we solved as a team. As the product evolved with healthtech, AI, and IoT advancements, the mobile app remained central to the solution.
KEY DELIVERABLE
The main challenge of this project was the complexity of it. Each device type had its own pairing method which required its own customised onboarding process.
The focus was on guiding users through the steps of adding devices, understanding optimal placement within the home, and successfully integrating them into the ConnectedLife platform.
KEY DELIVERABLE
The mobile app syncs with smart devices to provide round-the-clock home monitoring. Live data are taken from the sensors installed in the home. These insights are fed through the cloud and are visualised on the sensor dashboard. Monthly reports gets generated to provide deeper analysis to assist caregivers in making informed decisions.
One of the trickiest design challenges was visualizing a 'lack of alerts'. The goal was to convey that an empty dashboard indicated a positive situation, free from emergencies or concerns. We communicated this by using vibrant colors for alerts, and neutral and cooler tones when things are okay.
KEY DELIVERABLE
The rebranding from Silverline to ConnectedLife explored a flexible and enduring identity system that reflects who ConnectedLife was, is becoming and where it's heading from here.
Numerous presentation decks, illustrations, digital, print, video and marketing collaterals were created to promote and illustrate the solution. One of the outcomes of this process was a redesign of the ConnectedLife Website.
(The company have evolved considerably since I left pre-COVID.)
BRAND MESSAGE
The redesigned brand identity, inspired by Silverline's values, represents security and infinite possibilities.
By playing with form, negative space and icon symbollism, I designed an intertwined lock which formed a heart weaved into an infinite loop. This signified safety, peace of mind and the limitless potential of technological innovation.
TAKEAWAYS & LEARNINGS
My journey with ConnectedLife gave the opportunity to form deeper bonds with the local tech startup space while driving innovation across Singapore's aging care industry. I'm proud to have been part of a team that made a positive impact on the lives of older adults.
Since the pandemic, the company has since expanded its reach and influence in the healthtech industry, proving the value of remote health monitoring and smart living solutions.
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